Return & Refund Policy

At iFixiCare, customer satisfaction is our top priority. We understand that there may be times when you need to return a product. Please review our return and refund policy carefully to understand the steps to follow in such cases.

1. Eligibility for Returns & Refunds

• We only accept returns or issue refunds for products that are damaged on arrival.
• The customer must record a video of the unboxing process and the damaged product immediately upon delivery.
• To claim a refund, the customer must send the video and details of the damage to us via email at info@ifixicare.com or WhatsApp at +919315227908 within 2 hours of the delivery time.

2. Video Proof Requirements

• The video must show the entire unboxing process, from opening the package to displaying the damaged product.
• The product must not be tampered with or used.
• Clear evidence of damage must be visible in the video for a refund to be processed.

3. Refund Process

• Once we receive and review the video proof, we will assess the damage and verify the claim.
• If the product is found to be damaged upon arrival and the claim is valid, we will issue a refund to your original payment method within 7-10 business days.
• No refunds will be processed if the product is found to be in good condition or if the claim is not made within the specified time frame.

4. Non-Refundable Situations

• No refund will be provided if the customer fails to provide video proof of the unboxing and damage.
• Returns or refunds are not accepted for products that are no longer in their original packaging or have been used.

If you have any questions about our return and refund policy, please contact us at +919315227908.

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